The Great Taxi Clamp Down
The impairment discrimination act 1995 introduced new legislation to end discrimination against disabled customers this contributed to councils introducing tough bylaws to in force the adjustments. Taxi base providers and taxi cabs now need to facilitate the carriage of guide dogs/working dogs, at no extra cost when asked to complete the task by a member of the general public. If a taxi or private hire owner refuses you as a result of your impairment take note of the driver’s plate number and report it to taxi base licensing, licensing has positively taken a powerful stance against this.
Part 1 of the Impairment Discrimination Act describes impairment as A physical or mental impairment which has a significant long-term adverse effect on a person’s capability to normal everyday living.
A-Z -road maps are essential when picking up customers who might be deaf, deafened or have speech impairment. As this allows passengers to show you on the map where they are going.
Pens plus a notepad, is actually essential when picking up passengers who may be deaf, deafened or have got speech impairment. This kind of straightforward piece of technology permits all the essential exchange of information between taxi cab driver and the person.
A business cannot decline to transport an guidance dog unless of course the driver has a professional medical exemption certificate issued by the licensing authority. Refusal will certainly lead to instant dismissal (gross misconduct) with most local authorities.
It is illegal for transport companies to turn down service to a disabled individual, supply a decreased standard of service or provide a service on worse terms to a disabled individual for any reason linked to his or her disability, e.g. making an additional fee.
Smart Cards – (handheld notes with pre published text) are crucial when picking up customers who may be deaf, deafened or now have speech impairments. This kind of allows less difficult interaction between taxi cab car owner and the traveler.
A business cannot fee extra for carrying a disabled person (wheel chair, guidance dog, push chair, walking aid etc) this behaviour will result in immediate dismissal (gross misconduct) with nearly all local authorities.